Complaints and Disputes Policy
How to provide feedback or lodge a complaint
We want to make sure you enjoy being a customer of DEZHUNE and welcome your feedback, be it positive or negative. So if you’re not happy with the service you’re receiving from us, please let our team know as soon as you can so we can start resolving it for you.
You can do this in a number of ways: call the team on (+8618675383188） (Monday to Friday 8am to 9pm or Saturday from 9am to 6pm)
Send email to (email@example.com)
When to expect a response
Our commitment is to respond to you within five business days. Our aim is to resolve your query or complaint in this time frame and to resolve your complaint in a fair and reasonable manner. However where we need more time to find the answer or solution, we will be sure to contact you within five business days to give you an update, and advise you of the time within which we expect to find the answer or solution. We will also confirm how frequently you’d like to be updated moving forward. We will acknowledge your inquiry, complaint or dispute as soon as practicable but within 24 hours of receipt.
We will respond to your query or complaint by phone unless you have told us you would prefer we respond some other way, such as in writing.
When we respond to your query or complaint, we will ask you to let us know whether you are satisfied with our response within 10 business days. If we don’t hear back from you within this time, we will assume the matter has been resolved satisfactorily.
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Every month, Dezhune curates unique items and products. We are your one stop destination to all your daily needs. We have all your daily fix for trendy and fashionable products. Our catalog ranges from Kitchen & Household to Gifts & Accessories. We take pride in delivering to you extremely high quality and affordable products. While being an online home for all sorts of products we offer all our customers from around the globe free shipping to their doorsteps. Our mission is to bring together people through trendy, convenient and efficient products and build a better world to live in.